Returns & Product Issues

We want products from JDM by Northwest to arrive as described and be worth keeping. Because our catalog can include products fulfilled by different suppliers, the return address and return procedure can vary by item.

Before sending anything back

Please contact us before returning a product. Do not mail a return to an address found on a shipping label unless we have confirmed that address for the return. We will provide the applicable instructions after reviewing the order and supplier requirements.

Damaged, incorrect, or defective items

Contact us promptly with your order number, a description of the problem, and clear photos when relevant. Keep the product and packaging until we confirm the next step, since a fulfillment partner may require documentation.

Fitment

For vehicle-specific products, customers are responsible for reviewing the stated year, model, trim, transmission, dimensions, thread size, or other fitment information before ordering. If a listing is unclear, contact us before purchase rather than guessing.

Non-returnable situations

Installed, modified, damaged-after-delivery, or used vehicle parts may not be eligible for return unless defective, depending on the supplier and product. Final eligibility and any applicable return shipping or restocking costs will be communicated before a return is authorized.